Species and symptom triage, emergency-vs-routine routing, prescription-refill Q&A, after-hours referral — handled the way a caring client-service rep would.
The day your clinic signs up, the AI already knows how a vet practice runs. It knows the first call is usually "is something wrong with my pet," that the species, breed, and age shape the conversation, and that a pet not eating for more than 24 hours is the kind of call that needs to be seen, not deferred.
It triages by urgency the way a senior client-service rep does — wellness vs sick visit vs true emergency. It handles puppy/kitten first-visit packages, recall reminders for vaccines, dental-month promotions, and the question "do you accept pet insurance" with the standard reimbursement-based answer. After hours, it directs the caller to the nearest 24/7 emergency hospital and texts you the call summary so you can follow up first thing.
You stay in control of the specifics — your species scope (small animal, exotic, large animal), your vaccine schedule, your emergency-referral hospital, your prescription-refill window, your euthanasia and aftercare policies. Your AI fills in what it already knows about how vet clinics typically operate, you confirm, and it goes live.
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No. The AI never characterizes a condition, never recommends a medication, and never tells a pet owner what is or isn't wrong. It uses the safety language for urgent symptoms (over 24 hours not eating, vomiting, lethargy, breathing trouble, hit-by-car) and routes to a sick-visit slot or to an emergency hospital.
It captures the refill request — pet, medication, last dispense — and routes to your tech or pharmacy queue. It does not refill on its own.
It directs the caller to the nearest 24/7 emergency veterinary hospital you've set in your portal, with the address and phone number, and texts you immediately so you follow up first thing the next morning.
Connectors to the platforms vet clinics most often use are rolling out. While they roll out, every call lands in your portal and as a text so your front desk can place it in your system in seconds.
Calls are encrypted in transit and call summaries live in your dedicated portal — not on a shared lead board, not resold to other clinics.
Yes. You edit your species scope, your vaccine schedule, your emergency-referral hospital, your refill policy, your end-of-life process, and the way it greets callers — from your portal. Changes go live without re-training anything.
The AI uses an unhurried, caring tone the conversation needs, captures the details (pet, situation, preferred timing, cremation preference), and routes the call to your designated team member. It does not push for a slot.