Service-area validation, emergency triage, diagnostic-fee Q&A, callback scheduling — handled like the dispatcher who's done it for ten years. Around the clock.
The day your business signs up, the AI already knows how a home-services operation runs. It knows the diagnostic fee comes up early, that "is it an emergency" means "should we charge the after-hours rate," and that nearly every call starts with the caller describing the symptom — a leak, no hot water, a flickering panel, a stuck garage door — before the conversation gets to scheduling.
It triages by urgency the way a dispatcher does. Burst pipe, gas smell, sewage backup, no heat in February — those get the emergency script and the next-available crew. A slow drain or a faucet wobble gets the standard service-call schedule. It also handles the service-area check ("we cover these zips, we don't cover those") so a caller from out of bounds isn't promised a window you can't deliver.
You stay in control of the specifics — your trip charge, your service area, your emergency rate, your warranty terms. Your AI fills in what it already knows about how trades typically operate, you confirm, and it goes live.
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It captures the emergency call with the right urgency, gives the caller the safety steps (shut off the main, evacuate for gas, call 911 if needed), and texts you immediately so a human dispatcher confirms the truck. It does not schedule the truck on its own without a human in the loop unless you specifically configure it to.
It checks the address against the area you set in your portal and, if the caller is outside it, declines politely and offers a callback or a referral list — whatever you choose. No false promises.
Connectors to the scheduling and dispatch platforms home-services businesses most often use are rolling out. While they roll out, the AI captures every job request and texts you the details so dispatch can place it in seconds.
Calls are encrypted in transit and call summaries live in your dedicated portal — not on a shared lead board or sold downstream.
Yes. You edit your service area, your trip charge, your emergency rate, your hours, your warranty, your truck count, and the way it greets callers — from your portal. Changes go live without re-training anything.
You can set it to lead-capture-only — every call gets the right intake, the right safety language, and a text to you with the caller's information. You schedule yourself.
It gives the ranges you publish (drain clearing, service-call diagnostic, water-heater install) and always defers the firm number to the tech's on-site quote — the way you would.