Truck-load quotes by fraction, same-day pickup requests, estate and garage cleanouts, single-item pickups, donation and eco-disposal routing, and vendor screening — handled the way a senior dispatcher would. So the call that fills your truck doesn't roll to voicemail.
The day your company signs up, the AI already knows how a junk removal operation runs. It knows the difference between a single-item pickup ("old couch on the curb"), a garage cleanout ("two-car garage, mostly boxes and a treadmill"), a full estate ("my dad passed, the whole house has to go"), a post-construction debris haul, and a commercial cleanout. It knows the quoting vocabulary — eighth-load, quarter-load, half-load, three-quarter, full truck, minimum charge — and that each one steers the price and the crew size.
It captures the right intake — what's being hauled (furniture, appliances, mattress, e-waste, yard debris, construction debris), rough volume in plain language ("one couch and a dresser," "about a garage worth"), access (curbside, garage, second floor, no elevator), special items (fridge, freon-bearing AC, paint, tires, mattress, hot tub), donation preference if any. It quotes a price range from your load-fraction rate card honestly and reads back your fee for items that incur a special-disposal surcharge — mattresses, refrigerants, tires, e-waste — instead of hiding them.
You stay in control of the specifics — your load-fraction rate card, your minimum, your same-day surcharge or rule, your special-item surcharges (mattress, freon, tires, paint, e-waste, hot tub), your stairs surcharge, your service-area zones, your donation and eco-disposal partners, your crew availability by day. Your AI fills in what it already knows about how junk removal typically runs, you confirm, and it goes live.
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It quotes a range from your load-fraction rate card and reads back any special-item surcharge that applies. The final number locks when the crew sees the volume on arrival — that's standard in the trade and the AI says so honestly.
It checks your honest crew availability. If a truck has a slot in the right zone, it books it with your same-day pricing. If the day is full, it says so and offers the next-morning slot instead of overpromising.
It captures it as a freon-bearing appliance, reads back your surcharge honestly, and books with the appropriate disposal note flagged on the work order. Same pattern for AC units, mattresses, tires, paint, and e-waste.
Yes. If the caller wants reusable items donated, it captures the items and your donation partner. If you separate donatable furniture vs landfill on the truck, that gets flagged on the job sheet. The AI does not promise any specific item will be accepted by a charity — that's a partner-side call.
It captures the closing date, the rough scope, access, and whether a family member will be on site. If you have an estate coordinator, it routes there. If the timeline is tight, it flags the call as priority and texts you so you can lock the slot before a competitor does.
Connectors to the platforms junk-removal companies most often use are rolling out. While they roll out, every call lands in your portal and as a text so dispatch places the job in your system with the full intake and quoted range attached.
Yes. You edit your load-fraction rate card, your minimum, your same-day rule, your special-item surcharges, your stairs surcharge, your service zones, your donation partner, and the way it greets callers — from your portal. Changes go live without re-training anything.