Broken-spring emergencies, opener replacement, off-track door calls, sensor and remote issues, full new-door quotes, and vendor screening — handled the way a senior dispatcher would. So the same-day call your truck can actually take doesn't roll to voicemail.
The day your company signs up, the AI already knows how a garage door shop runs. It knows the difference between a true emergency ("broken spring, car trapped inside, have to get to work"), a same-day fix ("sensor is blinking, door reverses"), an opener job ("the unit is from 1998 and finally died"), and a sales call for a new door. It knows the door-type vocabulary — single vs double, sectional vs one-piece, steel vs aluminum vs wood-composite, insulated vs non, standard 7-foot vs 8-foot — and that each one steers the quote.
It captures the right intake for a service call — symptom (broken spring, off-track, opener won't run, sensor issue, remote not working), door size (single or double), opener brand if visible, whether the car is trapped, how old the door is. It quotes a price range for the things that are quotable — your standard broken-spring repair, your standard opener swap by brand tier, your sensor and safety-eye visit — and reads back your honest same-day lead time by zone. For new-door quotes, it captures the basics and books a measure or photo-quote appointment instead of pretending to price a door blind.
You stay in control of the specifics — your service-area zones, your broken-spring price tiers (single vs double, standard vs heavy-duty), your opener tiers by brand, your dispatch SLA per zone, your trip charge, your new-door quote process (measure on-site, photo, both), your installer roster, your hours. Your AI fills in what it already knows about how garage door shops typically run, you confirm, and it goes live.
Here is how four common ways to never miss a call compare. See the full comparison →
Give us a try. Our promise: If you don't like our service, you can cancel any time from your dedicated portal.
It honors your real availability. You set dispatch rules per zone in the portal — same-day cutoff, after-hours surcharge, blackout days — and the AI reads it back honestly. If the next open slot is tomorrow morning, it says tomorrow morning, books it, and offers to text the caller if a cancellation opens up.
Most homeowners don't. It captures what they can see — color of the unit, approximate age, whether there's a wall remote with a screen — and books the service call without pretending to know the part. The tech identifies the brand on-site.
No — and a good dispatcher wouldn't either. New-door price depends on size, insulation, windows, hardware, and install conditions. It captures the basics, reads back your honest measure-or-photo-quote process, and books the appointment.
It flags the call as true-emergency and routes per your after-hours rule. If you offer emergency dispatch with a surcharge, it reads the surcharge back and books. If you don't, it captures the call, gives an honest first-truck-tomorrow ETA, and offers a callback if a slot frees up.
It reads back your warranty exactly as you wrote it — what's covered, for how long, conditions. If a caller is invoking a warranty claim on an existing job, it routes the call to your service-warranty queue with the original job referenced when possible.
Connectors to the platforms garage door shops most often use are rolling out. While they roll out, every call lands in your portal and as a text so dispatch can place the job in your system in seconds with the full intake attached.
Yes. You edit your zone-by-zone dispatch SLA, your trip charge, your after-hours surcharge, your broken-spring and opener tiers, your new-door quote process, your installer roster, your blackout days, and the way it greets callers — from your portal. Changes go live without re-training anything.