Stop losing leads to voicemail while your techs are mid-spray or under a crawl space. Lucy answers, captures the address and the details, books one-off treatments and recurring quarterly signups, and schedules inspections — 24/7, in 7 languages — English, Spanish, French, German, Russian, Mandarin, and Portuguese.
Your techs are on a route for most of the day — in attics, under crawl spaces, behind dumpsters, on a ladder under an eave. Your phone is either riding shotgun on the truck ringing into voicemail, or it's pinned to a dispatcher who's also doing routing, billing, and customer texts.
The seasonal volume math makes it worse. First warm week of spring, the day after a heavy rain, the morning a restaurant gets a roach sighting before service — you take three weeks of calls in six hours.
The calls lost in those windows are the highest-value calls of the year. A homeowner who just saw a roach in the kitchen and is ready to sign up for quarterly service today, a property manager with a multi-unit ant problem, a real-estate agent who needs a WDO report by Friday's closing — they go to the next company on Google. The job — and the recurring revenue behind it — is gone before your tech sets the sprayer down.
That's the call BookedSmarter is built to answer. Lucy — your AI receptionist — picks up on the first ring, around the clock, in English or Spanish. She does not quote prices on the phone. She captures the lead, gets you the address and the details, and either books a treatment or inspection into your calendar or hands you a clean follow-up by text.
Three examples of the kinds of calls Lucy handles today.
A homeowner calls Tuesday morning — ants swarming the kitchen counter. Lucy runs the intake you configured (address, what they're seeing, where in the house, how long it's been going on, whether they've treated themselves with anything store-bought, are pets or kids in the home), books the next available treatment slot, and texts you the transcript so the tech shows up with the right products and a real picture of the job.
A new homeowner calls asking what your quarterly plan covers. Lucy captures the interest using the script you configured (address, property type, square footage if known, any current activity, whether they want general pest, mosquito, rodent exclusion, or a combo), and books an initial-service appointment plus a follow-up call from you to walk through the plan. She does not quote the plan price — that's your conversation once you've seen the property.
A real-estate agent calls Thursday afternoon — needs a WDO inspection done by Tuesday for a Friday closing. Lucy runs the inspections intake (property address, requesting party, closing date, who pays at closing, where to send the report), books the inspection into your inspections calendar, and texts you the transcript so your inspector hits the road prepared.
Hear it for yourself. The demo below is the same intake flow Lucy runs on a pest-control call — answer, ask, confirm, route.
Illustrative testimonials representing the kind of feedback we hear from companies like yours.
“The first warm Saturday of spring used to bury us. Voicemail box full Monday morning, half of them already signed with somebody else. Now every call gets a real intake and a slot on the calendar — and my quarterly signup rate is up because Lucy actually asks the right questions.”— Derek W., owner, Bayside Pest Solutions, Tampa, FL Illustrative
“Real-estate inspection work is the bread and butter for our slow weeks, and we kept missing the Friday-closing rush calls. Lucy books them straight into the inspections calendar with the closing date already captured. We haven't no-showed a WDO in three months.”— Brenda K., owner, Cypress Termite & Pest, Houston, TX Illustrative
“A lot of my route is Spanish-speaking. Lucy switches automatically and gets the same intake details — address, what they're seeing, how long. My techs show up prepared instead of guessing.”— Hector S., owner, Sandoval Pest Control, Phoenix, AZ Illustrative
You configure your service list and intake questions in the onboarding wizard. Lucy reads from your list — not a generic trades template. Each service type carries its own intake questions and routing.
What Lucy handles today:
Different service, different intake. For a roach call, Lucy asks where the activity is, how long, and whether the homeowner has treated themselves. For a WDO inspection, she asks about the closing date and who pays at closing. You pre-fill the intake questions once; Lucy follows your form on every call. Setup is one onboarding session. Most pest-control companies are live in about 10 minutes.
An honest note on pricing on the call. Lucy does not quote treatment, plan, or inspection prices. Pest-control pricing depends on the property, the pest, the level of activity, and what your tech finds on site. Lucy frames it the right way to the caller: “We'll follow up with pricing once we've looked at the property.” Then she captures the lead and texts you the transcript so you can close the call back.
Lucy detects the caller's language in the first sentence and answers in English or Spanish from there — not a translation layer bolted on after the fact. Both languages run the same intake, the same urgency keywords, and the same booking flow.
This matters across the markets where pest-control work happens. A receptionist that stumbles the moment it hears Spanish is dropping real treatment and quarterly-signup leads every week.
Need a language you don't see? Tell us — we add languages where they matter most for your market.
Transparent pricing on the same page as the product. No per-call fees, no hidden setup minimums.
Every plan includes the same Lucy: 24/7 answering, all 7 languages (English, Spanish, French, German, Russian, Mandarin, Portuguese), your full service list and intake questions, rules-based urgency triage with paging, Google Calendar sync, our native scheduler, SMS confirmations, and instant transcripts.
Lucy is not a licensed pest-control technician or applicator. She does not diagnose infestations over the phone, recommend a treatment product, or tell a caller what's going on in their walls. The intake is informational only — the real assessment happens when your tech is on site.
Lucy does not quote treatment, plan, or inspection prices. Pest-control pricing depends on the property, the pest, and what your tech finds. Lucy captures the lead and the job details; pricing stays your conversation once you've seen the property.
Lucy is not a dispatcher who decides which tech to route based on route density, certification, or product on the truck. Today she pages one escalation number on urgent calls and books non-urgent jobs into your calendar. You route the work to the right tech.
Lucy does not file pesticide-use records, submit state reporting, or generate inspection reports. Those are your work and your licensed tech's work.
Lucy is not a substitute for an on-call tech. If nobody is covering the escalation phone for urgent calls, she will still answer and capture the details, but the customer is waiting for your callback.
No — and on purpose. Pest control pricing depends on the property size, the pest, the level of infestation, and whether the job is a one-off treatment or part of a recurring plan. Lucy captures the lead and the details (address, what the homeowner is seeing, where, how long, and whether they've treated before) and texts them to you so you can call back with a real quote or schedule the technician for an inspection.
She asks. Your intake script — configured in the wizard — flags whether the caller wants a one-time treatment for something specific (ants in the kitchen, a wasp nest, a roach problem after a move-in) or is interested in signing up for recurring quarterly or bi-monthly service. Each one routes differently. One-offs book into your next available treatment slot. Recurring-service inquiries route to your sales follow-up with the intake details captured.
Yes. Real-estate inspections — termite letters, WDO/WDI reports, escrow-deadline inspections — run through a separate intake script you configure (property address, requesting party, closing date if known, who pays at closing, where to send the report). Lucy books the inspection into your inspections calendar and texts you the transcript so you can prep paperwork.
You configure urgency keywords in the wizard (“wasp nest,” “bed bugs,” “can't enter,” “allergic reaction risk”). When Lucy hears one, she pages your escalation phone immediately and texts you the transcript with a [URGENT] tag so you can decide whether to slot in a same-day call. Whether you can take it is your call — Lucy makes sure you know about it.
Yes. Lucy detects the caller's language in the first sentence and answers natively in English or Spanish — not a translation layer. The same intake script runs in both languages.
Not today. Today Lucy integrates with Google Calendar and our native scheduler. She does not connect to pest-control field-service platforms such as PestPac, FieldRoutes, PestRoutes, or GorillaDesk. We'd rather support one integration that works well than five that don't.
See current plans and pricing. No per-call fees, no hidden setup minimums.
You can read about Lucy or you can hear her work. The demo above is the same flow your callers will hear — on a Tuesday afternoon when your techs are on a route, or the first warm Saturday of spring when your phone won't stop ringing. If she sounds like the office manager you'd hire if your margin justified it, the next step is 90 seconds: