Stop losing emergency calls to voicemail. Lucy answers, captures the address and the nature of the leak, pages your on-call tech, and texts you the transcript — 24/7, in 7 languages — English, Spanish, French, German, Russian, Mandarin, and Portuguese.
Your hands are under a sink. Or in a wall. Or on a wrench you can't let go of without flooding a kitchen. The phone rings — and you physically cannot pick up.
Plumbing shops face two call peaks. During the workday, every tech is mid-job. Then after hours — late evenings, early mornings, weekends — when the burst-pipe calls come in. Those after-hours calls are the highest-value calls you take all week, and the most likely to be lost to voicemail, a spouse covering the cell, or an answering service that emails the message hours later.
A homeowner with water spreading across a floor doesn't leave a voicemail. They call the next plumber on Google. The job goes to whoever picks up first.
That's the call BookedSmarter is built to answer. Lucy — your AI receptionist for the plumbing shop — picks up on the first ring, around the clock, in English or Spanish. She doesn't just take messages. She runs the intake you configured, pages your on-call tech on emergencies, and writes scheduled work into your calendar before the homeowner hangs up.
Three examples of the kinds of calls Lucy handles today.
A homeowner calls panicked — water across the kitchen floor. Lucy asks the emergency intake questions you configured (address, where the leak is, can they shut off the main, callback number), confirms your on-call tech will call back within the window you set, and pages your escalation phone with a [URGENT] tag. The homeowner hears that someone is on the way before they hang up.
A homeowner calls during business hours wanting a quote on a 14-year-old gas water heater. Lucy collects the address, the unit's age and type, the intake questions you configured, and books a 30-minute estimate slot on your calendar with a confirmation text.
Basement drain backing up before the kids are up. Lucy detects the urgency keyword you configured ("sewer backup"), runs the emergency intake, pages the on-call tech with a [URGENT] flag, and texts you the transcript with the address, symptoms, and callback number.
Hear it for yourself. Below is a demo of Lucy taking a real booking call. The flow reads as the same administrative intake she runs for plumbing — answer, ask, confirm, route.
You configure your job list in the onboarding wizard. Lucy reads from that list — not a generic trades script. Each job carries its own intake questions, duration, and routing logic.
What Lucy books today:
Different job, different intake. For a water-heater replacement, Lucy asks tank or tankless, gas or electric, age of the unit. For a drain cleaning, which fixture and how long it's been backing up. You pre-fill once; Lucy follows your form on every call. Setup is one onboarding session. Most plumbing shops are live in about 10 minutes.
An honest note for multi-truck shops. Today Lucy books into one calendar and pages one escalation number. If you run multiple trucks, Lucy takes the request and texts you the transcript so you (or your dispatcher) route it to the right truck. Native per-tech routing is not part of the product today.
Lucy detects the caller's language in the first sentence and answers in English or Spanish from there. Not a Google Translate hack — both are handled natively, with the same intake, the same emergency keywords, the same booking flow.
This matters in plumbing markets where a meaningful share of homeowners prefer Spanish. A receptionist that stumbles the moment it hears Spanish is losing real emergency calls every week.
Configure Spanish-equivalent urgency keywords ("tubería rota," "inundación," "olor a gas") and Lucy pages your escalation phone the same way she does on an English call.
Need a language you don't see? Tell us — we add languages where they matter most for your market.
Transparent pricing on the same page as the product. Five plans, monthly billing, no per-call fees, no hidden setup minimums.
Every plan includes the same Lucy: 24/7 answering, all 7 languages (English, Spanish, French, German, Russian, Mandarin, Portuguese), your full job list and intake questions, rules-based emergency triage with paging, Google Calendar sync, our native scheduler, SMS confirmations, and instant transcripts.
Lucy is not a licensed plumber. She does not diagnose plumbing problems, recommend repair approaches, or tell a homeowner whether something is a code violation.
Lucy is not a dispatcher who picks between two trucks based on which tech is closer. She pages one escalation number; you or your dispatcher make the routing call.
Lucy does not quote prices on the call. Pricing stays your conversation with the homeowner.
Lucy does not contact 811, file permits, or coordinate with municipal utilities. Those are your work.
Lucy is not a substitute for an on-call tech. If nobody is covering the escalation phone, she will still answer and text you the details — but the homeowner is waiting for your callback.
Lucy answers, runs the emergency intake you configured (address, location of the leak, can they shut off the main, callback number), and pages your on-call tech immediately. You get the transcript by text within seconds. The homeowner hears that someone is on the way before they hang up.
Today she reads the urgency keywords you configure in the wizard — burst pipe, flooding, gas smell, sewer backup, no water. Those calls page your escalation phone with a [URGENT] tag. Everything else books as a normal job. She does not do open-ended AI triage that infers urgency from phrasing variations — she matches the keywords you set.
Today Lucy pages one escalation number — the one you configured — and texts you the transcript so you (or your dispatcher) route the job to the right truck. She does not manage a per-tech on-call rotation by day and shift.
Not today. Lucy integrates with Google Calendar and our native scheduler. She does not connect to field-service-management platforms. We'd rather support one integration that works well than five that don't.
Yes. She detects the caller's language in the first sentence and answers natively in English or Spanish — not a Google Translate hack. Configure Spanish-equivalent urgency keywords and emergency triage works the same in both languages.
No — and that's deliberate. Plumbing pricing depends on trip charge, hourly, parts, and the actual job once you see it. Lucy captures the details and routes the call; pricing is your conversation with the homeowner.
No. BookedSmarter does not sign BAAs and is not intended for HIPAA-covered use cases. Plumbing work is not typically HIPAA-covered, but if you run multi-vertical work that touches protected health information, ask your compliance counsel — if they require a Business Associate Agreement, this product is not a fit.
See current plans and pricing. No per-call fees, no hidden setup minimums.
You can read about Lucy or you can hear her work. The audio demo above is the same flow your callers will hear. If it sounds like the dispatcher you'd have hired if you could clone her, the next step is 90 seconds:
This page intentionally avoids quantified savings claims and prevalence statistics until each can be sourced. The following references were considered and either used qualitatively or held back:
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