Stop losing leads to voicemail while your crews are in someone's home. Lucy answers, qualifies the job, captures square footage and access details, and books estimates and first cleanings — 24/7, in 7 languages — English, Spanish, French, German, Russian, Mandarin, and Portuguese.
Your crews are inside someone's home, vacuum running, music playing for the client's sake, gloves on. You are not picking up the phone. By the time you check it on a lunch break, the prospect who wanted a weekly recurring slot has already booked the next company.
Cleaning companies face a particular kind of call loss. Most prospective recurring clients call during the workday on their lunch break or between meetings. Most move-in / move-out one-offs are urgent — the lease ends Friday, the new owner closes Monday, the cleaners need to be in there now. Most commercial bid requests come in from property managers who've already gotten three quotes and are calling the fourth to see if anyone picks up.
A voicemail does not win any of those calls.
That's the call BookedSmarter is built to answer. Lucy — your AI receptionist for the cleaning business — picks up on the first ring, around the clock, in English or Spanish. She qualifies the job, captures the square footage and access details, books estimates and first cleanings into your calendar, and texts you the full transcript before the caller hangs up.
Three examples of the kinds of calls Lucy handles today.
A homeowner calls during their workday lunch break wanting a weekly cleaning. Lucy runs the residential intake you configured (square footage, number of bedrooms and bathrooms, pets, preferred day and time window, access instructions, anything to flag like a home office that should not be entered), books the first clean on your calendar, sends an SMS confirmation, and flags the transcript as a recurring lead so you can confirm the recurring cadence after the first visit.
A tenant calls Tuesday night wanting a move-out clean before Friday's walk-through. Lucy runs the move-out intake (empty vs. furnished, square footage, inside-cabinets, inside-oven, post-renovation dust, any post-construction debris, what time the keys are returned), books the longer block on your calendar, and texts you the transcript so you can confirm crew size before Thursday.
A property manager calls about a 6,000-square-foot office suite needing nightly service. Lucy runs the commercial intake you configured (square footage, frequency, hours of access, supplies provided or supplied by client, certificate-of-insurance requirements), books a walkthrough for the bid, and texts you the transcript so you can prep the proposal before the walkthrough.
Hear it for yourself. Below is a demo of Lucy taking a real booking call. The flow reads as the same administrative intake she runs for cleaning — answer, qualify, confirm, book.
Illustrative testimonials representing the kind of feedback we hear from cleaning companies like yours.
“Every recurring weekly client is worth thousands a year. I used to lose them at lunchtime because nobody was at the office phone. Now they get a real interaction and a real time on the calendar — on the first call.”— Carmen V., owner of a residential cleaning company, Orlando, FL Illustrative
“Move-outs were chaos. Tenant calls Tuesday for Friday, I'm on a job, callback happens at 6pm, by then they've booked someone else. Lucy gets the square footage, the access window, the post-renovation flag — I just look at the morning text and tell my crew lead what we're walking into.”— Patricia G., move-out and post-construction specialist, Las Vegas, NV Illustrative
“The commercial bid intake is the one that surprised me. Property managers call between meetings and they're used to getting voicemail. Lucy runs the COI question, the supplies question, the access-hours question — I show up to the walkthrough already knowing what they need.”— Brian M., commercial-leaning small cleaning company, Charlotte, NC Illustrative
You configure your job list in the onboarding wizard. Lucy reads from that list — not a generic services script. Each job type carries its own intake questions, duration, and routing logic.
What Lucy books today:
Different job, different intake. For a recurring residential, Lucy asks about pets, kids, fragrance sensitivities, and the access plan. For a commercial bid, she asks about square footage, supplies, and COI. You pre-fill the intake questions once; Lucy follows your form on every call. Setup is one onboarding session. Most cleaning companies are live in about 10 minutes.
An honest note on pricing on the call. Cleaning pricing varies too much by square footage, condition, and add-ons for a confident phone quote. Lucy captures the details and books an in-home or virtual walk-through estimate — or, if you configure a flat-rate first-clean price for standard recurring jobs, she can quote that flat rate. Custom pricing stays your conversation with the homeowner or property manager.
Lucy detects the caller's language in the first sentence and answers in English or Spanish from there. Not a Google Translate hack — both are handled natively, with the same intake, the same booking flow.
This matters in cleaning markets where a meaningful share of homeowners and property managers prefer Spanish on the inbound side — and where your own crew leads may be Spanish-first. A receptionist that stumbles the moment it hears Spanish is losing real recurring clients every week.
Need a language you don't see? Tell us — we add languages where they matter most for your market.
Transparent pricing on the same page as the product. Monthly billing, no per-call fees, no hidden setup minimums.
Every plan includes the same Lucy: 24/7 answering, all 7 languages (English, Spanish, French, German, Russian, Mandarin, Portuguese), your full job list and intake questions, Google Calendar sync, our native scheduler, SMS confirmations, and instant transcripts.
Lucy is not a crew lead. She does not estimate how long a job will take based on photos, recommend a specific crew size, or commit your team to a same-day turnaround.
Lucy is not a dispatcher who picks between two crews based on location or expertise. She books into one calendar; you or your office manager assign crews from there.
Lucy does not give custom price quotes on the call beyond any flat-rate first-clean price you explicitly configure. Custom pricing stays your conversation with the homeowner or property manager.
Lucy does not negotiate cancellation fees, recurring-contract amendments, or refunds. Those policy conversations stay with you.
Lucy is not a substitute for an office manager. If you need someone to handle a recurring-client billing dispute, a crew callout, or a same-day complaint, Lucy will capture the details and text you — but the conversation stays human.
Lucy answers, runs the intake you configured (square footage, number of bedrooms and bathrooms, pets, preferred day and time window, access instructions), and books a first cleaning into your calendar. For recurring weekly or biweekly clients, she captures the cadence the caller asked for; you confirm the recurring schedule when you arrive for the first clean.
Different job, different intake. You configure both in the wizard. For a move-out, Lucy asks about empty vs. furnished, inside-cabinets and inside-oven, post-renovation dust — and books the longer block. For a recurring inquiry, she captures square footage, pets, and cadence, books the first clean, and flags it in the transcript as a recurring lead for your follow-up.
Cleaning pricing varies too much by square footage, condition, and add-ons for a confident phone quote. Lucy captures the details and books an in-home or virtual walk-through estimate — or, if you configure a flat-rate first-clean price for standard recurring jobs, she can quote that flat rate. Anything custom stays your conversation with the homeowner.
Yes. Commercial inquiries (offices, medical office buildings, retail, post-construction cleanup) get the longer commercial intake you configured — square footage, frequency, hours of access, supplies provided, certificate-of-insurance requirements — and book a walkthrough on your calendar. The transcript goes to the email and phone you set so you can prepare the bid before the walkthrough.
Not today. Lucy integrates with Google Calendar and our native scheduler. She does not connect to field-service-management platforms such as Jobber, Housecall Pro, ZenMaid, or Launch27. We'd rather support one integration that works well than five that don't.
Yes. She detects the caller's language in the first sentence and answers natively in English or Spanish — not a translation layer. The same intake script runs in both languages once configured.
See current plans and pricing. No per-call fees, no hidden setup minimums.
You can read about Lucy or you can hear her work. The audio demo above is the same flow your callers will hear. If it sounds like the office coordinator you'd hire if you could justify the seat, the next step is 90 seconds:
This page intentionally avoids quantified savings claims and prevalence statistics until each can be sourced. The following references were considered and either used qualitatively or held back:
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