Stop losing move-quote calls to voicemail while your team is loading a truck. Lucy answers, pre-qualifies the move (size, dates, origin and destination ZIPs, packing needs), books the in-home or virtual survey, and texts you the lead — 24/7, in 7 languages — English, Spanish, French, German, Russian, Mandarin, and Portuguese.
Your crews are on the truck, in a stairwell, or wrestling a sectional through a doorway for most of the day. Your phone is either riding in the cab ringing into voicemail, or it's been handed to whoever is least useful with a dolly.
The seasonal math makes it worse. The last weekend of the month, the week before a college semester starts, the spring military-relocation window — those are the days you take three weeks of leads in twelve hours. There is no version of staffing that makes that math work with a human answering the phone.
Moving companies lose calls in two distinct windows. Mid-job, your crew lead has hands on the lift gate and physically cannot pick up. After hours and on the weekend, there is no staffed phone at all — the homeowner shopping three quotes for a move six weeks out, the renter who just got a same-month relocation, the office manager planning a commercial move — they call the next mover on Google. The job is gone.
The calls lost in those windows are the highest-value calls of the year. Long-distance moves, full-service packing jobs, and commercial relocations carry the margin. Whichever mover answers first — and pre-qualifies the lead properly — wins the survey.
That's the call BookedSmarter is built to answer. Lucy — your AI receptionist — picks up on the first ring, around the clock, in English or Spanish. She does not quote prices. She captures every detail your estimator needs — size of move, dates, origin and destination ZIPs, packing requirements, access notes — books the survey, and texts you the lead before the caller hangs up.
Three examples of the kinds of calls Lucy handles today.
A homeowner calls Tuesday evening — closing on a new house in six weeks, comparing three moving companies. Lucy runs the residential intake you configured (origin address or ZIP, destination address or ZIP, ideal move date and fallback window, approximate move size, whether packing is wanted, any specialty items, stairs and elevator notes for both ends), books a virtual or in-home survey into your estimator's next available window, and texts you the lead with everything ready for the survey call.
A renter calls Thursday morning — landlord didn't renew the lease, needs to be out in nine days. Lucy detects the urgency keyword you configured (“this weekend,” “next week,” “need to move ASAP”), captures the basics (move size, origin and destination ZIPs, target date, whether packing is needed), pages your dispatch phone with a [URGENT] tag, and tells the caller a member of your team has been notified and will be in touch about availability. Whether you can fit the job is your call.
An office manager calls Friday afternoon — thirty-person office moving across town next quarter, needs a quote and a certificate of insurance. Lucy runs the commercial intake (business name, contact, building type, approximate square footage or workstation count, ideal weekend window, after-hours requirements, COI fields), books a commercial walkthrough into your commercial-work calendar, and texts you the transcript so your sales team can prep the COI and a proposal.
Hear it for yourself. The demo below is the same intake flow Lucy runs on a moving call — answer, pre-qualify, confirm, route.
Illustrative testimonials representing the kind of feedback we hear from companies like yours.
“Last-weekend-of-the-month I used to lose half my inbound to voicemail because every truck and every dispatcher was on a job. Now every caller is pre-qualified, surveyed, and on my estimator's calendar before the truck rolls back into the yard. Booked more move days last month than any month all year.”— Pete H., owner, Crosstown Moving & Storage, Nashville, TN Illustrative
“The commercial jobs are where my margin is and they were going to whoever picked up at 4pm on a Friday. Lucy books the commercial walkthroughs into my calendar with square footage, COI fields, and after-hours notes already captured. My sales team shows up prepared every time.”— Rachel S., owner, Beacon Hill Movers, Boston, MA Illustrative
“Big chunk of my customers prefer Spanish. Lucy switches in the first sentence and runs the same intake, the same pre-qualification. The lead lands on my estimator's calendar the same way whether the caller spoke English or Spanish.”— Eduardo M., owner, Vargas Family Moving, Los Angeles, CA Illustrative
You configure your job list and intake questions in the onboarding wizard. Lucy reads from your list — not a generic trades template. Each job type carries its own intake questions and routing.
What Lucy handles today:
Different job, different intake. For a residential local move, Lucy asks about move size, packing needs, and stairs vs. elevator at both ends. For a commercial relocation, she asks about workstation count, COI requirements, and after-hours windows. You pre-fill the intake questions once; Lucy follows your form on every call. Setup is one onboarding session. Most moving companies are live in about 10 minutes.
An honest note on pricing on the call. Lucy does not quote moving prices. Moving pricing depends on weight, distance, access, stairs, packing, specialty items, and the date — none of which can be properly estimated over the phone. Lucy frames it the right way to the caller: “Our estimator will give you an accurate quote after a quick survey.” Then she captures every detail your estimator needs and books the survey on the calendar you connected.
Lucy detects the caller's language in the first sentence and answers in English or Spanish from there — not a translation layer bolted on after the fact. Both languages run the same intake, the same urgency keywords, and the same survey-booking flow.
This matters across the markets where moving demand concentrates. A receptionist that stumbles the moment it hears Spanish is dropping real quote requests every week.
Need a language you don't see? Tell us — we add languages where they matter most for your market.
Transparent pricing on the same page as the product. No per-call fees, no hidden setup minimums.
Every plan includes the same Lucy: 24/7 answering, all 7 languages (English, Spanish, French, German, Russian, Mandarin, Portuguese), your full job list and intake questions, rules-based urgency triage with paging, Google Calendar sync, our native scheduler, SMS confirmations, and instant transcripts.
Lucy is not your estimator. She does not quote moving prices, give weight estimates, or commit to a price on the phone. She captures the lead and pre-qualifies the move — size, dates, origin and destination ZIPs, packing, access — so your estimator has everything they need to give an accurate quote on the survey call.
Lucy does not promise specific arrival or move-day times. She captures the request and pre-qualifies the lead; firm scheduling is your estimator's conversation with the customer once the survey is done and the truck and crew assignments are locked.
Lucy does not handle DOT, interstate carrier-license, or claim disputes. She captures the request and routes it to your team; regulatory and claim-handling are your work.
Lucy does not commit to specialty-item moves (piano, safe, pool table) without your estimator confirming crew skill and equipment. She captures the item and notes it on the lead.
Lucy is not a substitute for an on-call dispatcher on urgent same-week moves. If nobody is covering the dispatch phone, she will still answer and capture the details, but the caller is waiting for your callback.
No — and on purpose. Moving prices depend on weight, distance, access (stairs, elevators, long carries), packing requirements, specialty items, and the date. None of that is answerable on a phone intake. Lucy captures all the details — size of move, ideal date window, origin and destination ZIP codes, whether packing is needed — so your estimator can give an accurate quote on a follow-up call or an in-home or virtual survey.
She runs the intake you configured in the wizard. Typical fields: caller name and callback, origin address or ZIP, destination address or ZIP, ideal move date and a fallback window, approximate move size (studio, 1-bed, 2-bed, 3-bed, 4+, or commercial), whether packing service is wanted, whether there are specialty items (piano, gun safe, pool table, art), and access notes for both ends (stairs, elevator, long carry, parking). Lucy then books the next available survey window on the calendar you connected — in-home or virtual, your call — and texts you the lead.
You configure urgency keywords in the wizard (“next week,” “this weekend,” “need to move ASAP”). When Lucy hears one, she pages your dispatch phone immediately with a [URGENT] tag and the move details so you can decide whether you have capacity. Non-urgent moves 30 to 60 days out book straight into your estimator's calendar.
Yes. Commercial relocations run through a separate intake script you configure — business name, point of contact, building type (office, warehouse, retail), approximate square footage or workstation count, ideal move window, after-hours vs. weekend, certificate of insurance requirements. Lucy books the commercial walkthrough into your commercial-work calendar and texts you the transcript so your sales team can prep.
Yes. Lucy detects the caller's language in the first sentence and answers natively in English or Spanish — not a translation layer. The same intake script and the same urgency keywords run in both languages once configured.
Not today. Today Lucy integrates with Google Calendar and our native scheduler. She does not connect to moving-CRM platforms such as SmartMoving, MoveitPro, Network Moving Software, Granot, or Elromco. We'd rather support one integration that works well than five that don't.
See current plans and pricing. No per-call fees, no hidden setup minimums.
You can read about Lucy or you can hear her work. The demo above is the same flow your callers will hear — on the last weekend of the month when every truck is rolling, or at 9pm when a renter just got the news they have to be out in nine days. If she sounds like the office manager you'd hire if your call volume justified it, the next step is 90 seconds: