Stop losing lockout, rekey, and lock-change calls to voicemail while your tech is mid-job. Lucy answers, captures the address and the job details, dispatches your tech via SMS in seconds, and books non-urgent work straight into your calendar — 24/7, in 7 languages — English, Spanish, French, German, Russian, Mandarin, and Portuguese.
Your customer is locked out. They are standing in a parking lot at 11pm, or sitting on the front step in the rain, or watching their toddler asleep in a hot car. They are not going to leave a voicemail. They are scrolling Google right now and calling the next locksmith in the results.
The job is gone in the time it takes you to wipe your hands and reach for the phone.
Locksmiths lose calls in two distinct windows. Mid-job, your tech has hands on a deadbolt or is bent over a steering column — physically cannot pick up. After hours and overnight, there is no staffed phone at all. The 2am lockout, the early-morning business lock change before the staff arrives, the Saturday-afternoon rekey after a tenant turnover — voicemail picks up, the next shop on the search results does not.
The calls lost in those windows are the highest-value calls of the week. Emergency lockouts carry a premium. Commercial rekeys and master-key installs carry the margin. Whichever locksmith answers first wins the job.
That's the call BookedSmarter is built to answer. Lucy — your AI receptionist — picks up on the first ring, around the clock, in English or Spanish. She captures the address and the job details, dispatches your tech by SMS in seconds, and books non-urgent work straight into your calendar before the customer hangs up.
Three examples of the kinds of calls Lucy handles today.
A homeowner calls at 2:15am — locked out, keys inside, no spare. Lucy answers immediately, runs the lockout intake you configured (caller's name and callback, exact address, type of lock, whether anyone or a pet is inside that needs urgent access, whether the caller is in a safe location), pages your on-call tech with an [URGENT] tag, and tells the caller a tech has been notified and will be in touch shortly. You see the full transcript on your phone before the customer sets it down.
A property manager calls Wednesday morning — tenant turnover on a four-unit building, needs the locks rekeyed before Saturday. Lucy runs the commercial intake (business name, contact, building address, number of doors, hardware type if known, ideal date window), books the job into your commercial-work calendar, and texts you the transcript so you can pull the right pins and cut the keys ahead of time.
A new homeowner calls Saturday afternoon — just closed on the house, wants every exterior lock rekeyed before they move in next weekend. Lucy captures the address and the door count, books an appointment in your next available residential window, and sends an SMS confirmation. No emergency paging — just a clean booking that lands on the right day with the right hardware notes.
Hear it for yourself. The demo below is the same intake flow Lucy runs on a locksmith call — answer, ask, confirm, route.
Illustrative testimonials representing the kind of feedback we hear from shops like yours.
“I was waking up to a voicemail box full of lockouts that had already called someone else. Now every after-hours caller gets through, my phone pings with the address, and I'm dispatched before I'm even out of bed. Closed twice the overnight jobs my first month.”— Tony D., owner, KeyRight Locksmith, Phoenix, AZ Illustrative
“The commercial rekey work is where my margin is, and I was losing it to whoever picked up on a Wednesday morning while I was on a job. Lucy books the lock-change estimates straight into my calendar with door counts already captured. I show up with the right pins.”— Marcus B., owner, Liberty Lock & Key, Atlanta, GA Illustrative
“Half my lockout calls come in Spanish. Lucy switches automatically and runs the same intake script. My tech gets the same SMS dispatch whether the caller spoke English or Spanish.”— Luis A., owner, Reyes Mobile Locksmith, San Antonio, TX Illustrative
You configure your job list and intake questions in the onboarding wizard. Lucy reads from your list — not a generic trades template. Each job type carries its own intake questions and routing.
What Lucy handles today:
Different job, different intake. For a 2am car lockout, Lucy confirms the address, the make and model, whether anyone is inside the vehicle, and a callback. For a commercial rekey, she asks about door count, hardware type, and whether you're keying alike. You pre-fill the intake questions once; Lucy follows your form on every call. Setup is one onboarding session. Most locksmith shops are live in about 10 minutes.
An honest note on pricing and ETAs. Lucy does not quote lockout, rekey, or lock-change prices on the call — pricing depends on the lock, the hardware, the time of day, and what your tech finds on site. She also does not promise a specific on-site arrival time. She captures the request, dispatches your tech via SMS in seconds, and lets the customer know a tech has been notified and will be in touch. The true ETA is your call back to the customer.
Lucy detects the caller's language in the first sentence and answers in English or Spanish from there — not a translation layer bolted on after the fact. Both languages run the same intake, the same urgency keywords, and the same dispatch flow.
This matters in the markets where locksmiths run hot. A receptionist that stumbles the moment it hears Spanish is dropping real lockout calls every week.
Need a language you don't see? Tell us — we add languages where they matter most for your market.
Transparent pricing on the same page as the product. No per-call fees, no hidden setup minimums.
Every plan includes the same Lucy: 24/7 answering, all 7 languages (English, Spanish, French, German, Russian, Mandarin, Portuguese), your full job list and intake questions, rules-based urgency triage with paging, Google Calendar sync, our native scheduler, SMS confirmations, and instant transcripts.
Lucy is not your dispatcher and not your tech. She captures the call and dispatches your tech via SMS in seconds — she does not promise a guaranteed on-site arrival time. ETA is your callback to the customer once you know where the tech is and what's already on the schedule.
Lucy is not a substitute for 911. For active break-ins, threats to your safety, or anyone in physical danger, callers should hang up and dial 911. Lucy handles service requests; emergency response is not her job.
Lucy does not quote prices on the call. Lockout, rekey, and lock-change pricing depends on the hardware, the time of day, the distance, and what the tech finds on site. She captures the lead; pricing stays your conversation with the customer.
Lucy does not verify the caller is authorized to access the property. Standard locksmith protocol — checking ID, lease, registration — happens on site with your tech, the same way it always has.
Lucy does not handle restricted-keyway authorization. Restricted-keyway requests are captured for an in-shop appointment so you can verify entitlement the way you always have.
Lucy is not a substitute for an on-call tech. If nobody is covering the escalation phone, she will still answer and capture the details, but the customer is waiting for your callback.
Lucy answers the call, runs the lockout intake you configured (caller's name and callback, exact address, type of lockout — house, car, business — and a quick safety check), and pages your on-call tech immediately. You get the full transcript by text within seconds. The caller hears that a tech has been notified and will be in touch before they hang up. Whether you can take the job — and your true ETA — is your call back to the customer.
No — and on purpose. Locksmith pricing depends on the lock type, the time of day, distance, whether keys need to be cut on site, and what the tech actually finds when they get there. Lucy captures the lead and the job details and texts you the transcript so you can call back with a real quote or dispatch a tech with the right parts.
She reads the urgency keywords you configure in the wizard — locked out, can't get in, kids in the car, key broke in the lock. Those calls page your escalation phone immediately. Non-urgent calls — a landlord scheduling a tenant turnover rekey, a homeowner upgrading deadbolts on Saturday — book straight into your calendar.
Yes. Commercial work runs through a separate intake script you configure — business name, point of contact, number of doors, whether you're rekeying existing hardware or installing new, whether a master-key system is needed. Lucy books the estimate visit into your commercial-work calendar and texts you the transcript so you can prep parts and quote accurately.
Yes. Lucy detects the caller's language in the first sentence and answers natively in English or Spanish — not a translation layer. The same intake script and the same urgency keywords run in both languages once configured.
Not today. Today Lucy integrates with Google Calendar and our native scheduler. She does not connect to field-service-management platforms such as ServiceTitan, Housecall Pro, Workiz, or Service Fusion. We'd rather support one integration that works well than five that don't.
See current plans and pricing. No per-call fees, no hidden setup minimums.
You can read about Lucy or you can hear her work. The demo above is the same flow your callers will hear — on a Wednesday morning when your tech is on a job, or at 2am when a homeowner is standing in the driveway. If she sounds like the dispatcher you'd hire if your call volume justified it, the next step is 90 seconds: