Stop losing emergency outage calls to voicemail. Lucy answers, captures the address and the symptoms, pages your on-call electrician, and texts you the transcript — 24/7, in 7 languages — English, Spanish, French, German, Russian, Mandarin, and Portuguese.
Your hands are in a panel. Your foot is on a ladder. You're on a roof pulling service-entrance conductors. The phone rings — and you physically cannot pick up. Putting it down to take an inbound call is, often, the difference between coming home tonight and not.
Electrical shops face two distinct call peaks. During the workday, every electrician is mid-job and the office phone is unstaffed or staffed by someone who can't book a call. Then after hours — storms, late evenings, weekends — when the outage calls come in. A homeowner whose lights are out, whose panel is making a noise it shouldn't, or who can smell something burning at 9pm does not leave a voicemail. They call the next electrician on Google.
The same is true on the higher-end work. Generator quotes, panel upgrades, EV-charger installs, whole-home rewires — those calls are the most lucrative jobs you book in a month, and the most likely to go cold if voicemail picks up.
That's the call BookedSmarter is built to answer. Lucy — your AI receptionist for the electrical shop — picks up on the first ring, around the clock, in English or Spanish. She runs the intake you configured, pages your on-call electrician on emergencies, and writes scheduled work and estimates into your calendar before the caller hangs up.
Three examples of the kinds of calls Lucy handles today.
A homeowner calls during a thunderstorm — half the house has no power, the other half does. Lucy runs the emergency intake you configured (address, what tripped, has the homeowner reset the main breaker, is there any smoke or burning smell, callback number), confirms your on-call electrician will call back within the window you set, and pages your escalation phone with a [URGENT] tag. The homeowner hears that someone is on the way before they hang up.
A homeowner calls during business hours wanting a quote on a panel upgrade ahead of an EV-charger install. Lucy collects the address, asks the intake questions you configured (existing panel amperage if known, age of the home, single-family or condo, when the homeowner wants the work done), and books an on-site estimate slot on your calendar with a confirmation text.
A homeowner smells something burning near a kitchen outlet. Lucy detects the urgency keyword you configured ("burning smell," "smoke from outlet"), runs the emergency intake, advises the caller to unplug what's on that circuit and call 911 if smoke is visible, pages the on-call electrician with a [URGENT] flag, and texts you the transcript with the address, symptoms, and callback number.
Hear it for yourself. Below is a demo of Lucy taking a real booking call. The flow reads as the same administrative intake she runs for electrical — answer, ask, confirm, route.
Illustrative testimonials representing the kind of feedback we hear from shops like yours.
“Storm rolls through and I used to come home Sunday night to forty voicemails, half of them already booked with the next guy on Google. Now every one of those calls is either on the calendar or paged through to whoever's on call.”— Tom R., owner of a four-truck residential electrical shop, Raleigh, NC Illustrative
“The generator-quote calls are the ones that matter for revenue. Used to lose them at lunch. Lucy runs the longer intake, books the site visit, texts me the transcript — I show up prepared.”— Angela P., generator and panel-upgrade specialist, Houston, TX Illustrative
“My commercial PM accounts call for recurring maintenance and the emergency outage at the same number. Lucy reads the keywords and routes the urgent ones to my cell — the rest get scheduled into the next open block. Exactly what I needed.”— James H., commercial-leaning small contractor, Denver, CO Illustrative
You configure your job list in the onboarding wizard. Lucy reads from that list — not a generic trades script. Each job carries its own intake questions, duration, and routing logic.
What Lucy books today:
Different job, different intake. For a panel upgrade, Lucy asks the existing amperage, age of the home, and whether the homeowner has utility-meter access. For a troubleshooting call, she asks what's flickering and when it started. You pre-fill the intake questions once; Lucy follows your form on every call. Setup is one onboarding session. Most electrical shops are live in about 10 minutes.
An honest note for multi-truck shops. Today Lucy books into one calendar and pages one escalation number. If you run multiple electricians, Lucy takes the request and texts you the transcript so you (or your dispatcher) route it to the right truck. Native per-electrician routing is not part of the product today. On pricing on the call: Lucy does not quote prices. Electrical pricing depends on the diagnostic, the parts, the panel age, and the permit complexity. Lucy captures the job details; pricing stays your conversation with the homeowner or property manager.
Lucy detects the caller's language in the first sentence and answers in English or Spanish from there. Not a Google Translate hack — both are handled natively, with the same intake, the same emergency keywords, the same booking flow.
This matters in electrical markets where a meaningful share of homeowners and property managers prefer Spanish. A receptionist that stumbles the moment it hears Spanish is dropping real emergency calls every week.
Configure Spanish-equivalent urgency keywords ("chispas," "olor a quemado," "sin luz," "humo del enchufe") and emergency triage works identically in both languages.
Need a language you don't see? Tell us — we add languages where they matter most for your market.
Transparent pricing on the same page as the product. Monthly billing, no per-call fees, no hidden setup minimums.
Every plan includes the same Lucy: 24/7 answering, all 7 languages (English, Spanish, French, German, Russian, Mandarin, Portuguese), your full job list and intake questions, rules-based emergency triage with paging, Google Calendar sync, our native scheduler, SMS confirmations, and instant transcripts.
Lucy is not a licensed electrician. She does not diagnose electrical problems over the phone, recommend a repair approach, advise on whether a circuit is safe to use, or tell a caller what is wrong with their panel.
Lucy is not a dispatcher who decides which electrician to send based on certification, parts, or location. Today she pages one escalation number; you or your dispatcher make the routing call.
Lucy does not quote prices on the call. Electrical pricing depends on the diagnostic, the parts, and the permit timeline. Pricing stays your conversation with the homeowner or property manager.
Lucy does not pull permits, file work orders with the utility, or interact with the inspecting authority having jurisdiction. Those are your work.
Lucy will not advise a caller to do anything that is not safe to do over the phone. If the intake suggests imminent danger — smoke from an outlet, fire at a panel, exposed live wire after storm damage — she advises the caller to leave the building and call 911 before any further conversation.
Lucy is not a substitute for an on-call electrician. If nobody is covering the escalation phone, she will still answer and capture the details, but the caller is waiting for your callback.
Lucy answers, runs the emergency intake you configured (address, what tripped, is there smoke or a burning smell, is the panel hot to the touch, callback number), and pages your on-call electrician immediately. You get the transcript by text within seconds. The homeowner hears that someone is on the way before they hang up. If the intake suggests imminent danger, Lucy advises the caller to leave the building and call 911.
Today she reads the urgency keywords you configure in the wizard — sparking, burning smell, smoke from outlet, panel hot, no power at all, exposed wire. Those calls page your escalation phone with a [URGENT] tag. Everything else books as a standard service call. She does not do open-ended AI triage that infers urgency from phrasing variations — she matches the keywords you set.
Yes. Commercial property managers and facilities teams calling for scheduled work (panel inspections, recurring monthly maintenance, exit-sign relamping) are booked into your calendar with the longer intake you configure. For commercial emergencies (loss of power at a tenant site, breaker tripping repeatedly), Lucy pages the escalation phone the same way she does for residential.
Yes. For generator and panel-upgrade inquiries, Lucy runs the longer estimate intake you configured (existing panel amperage if known, gas or electric service, single-family or condo, when the homeowner wants the work done), books a site-visit estimate, and texts you the transcript so you can prepare. She does not quote prices, recommend a panel size, or commit to a permit timeline.
Not today. Lucy integrates with Google Calendar and our native scheduler. She does not connect to field-service-management platforms such as ServiceTitan, Housecall Pro, Jobber, or Workiz. We'd rather support one integration that works well than five that don't.
Yes. She detects the caller's language in the first sentence and answers natively in English or Spanish — not a translation layer. Configure Spanish-equivalent urgency keywords ("chispas," "olor a quemado," "sin luz") and emergency triage works identically in both languages.
See current plans and pricing. No per-call fees, no hidden setup minimums.
You can read about Lucy or you can hear her work. The audio demo above is the same flow your callers will hear. If it sounds like the dispatcher you'd have hired if you could clone her, the next step is 90 seconds:
This page intentionally avoids quantified savings claims and prevalence statistics until each can be sourced. The following references were considered and either used qualitatively or held back:
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