Stop losing prospective-client calls to voicemail. Lucy answers, runs your intake script, captures conflict-check details, and books consultations — 24/7, in 7 languages — English, Spanish, French, German, Russian, Mandarin, and Portuguese. Intake and scheduling only; never legal advice.
You're in court. You're in a deposition. You're on a client call you cannot interrupt. The phone rings — and a prospective new client is on the other end, deciding in the next thirty seconds whether to keep dialing down the search results.
Law firms face a particular kind of intake loss. Most prospective clients call outside business hours, after they've gotten home from work and finally have the headspace to deal with the matter. They call after an arrest, after they've been served, after a car crash, after a death in the family. They are not going to leave a voicemail and wait two business days for a callback.
An answering service that just takes a message doesn't solve this. The caller wants a real interaction, a real next step, and a real time on the calendar. They want to feel heard. If they don't get that on the first call, they're calling the next firm on Google.
That's the call BookedSmarter is built to answer. Lucy — your AI receptionist — picks up on the first ring, around the clock, in English or Spanish. She runs the intake script you configured, captures the conflict-check details, books the consultation onto your calendar, and texts you the full transcript before the caller has set down the phone.
Three examples of the kinds of calls Lucy handles today.
A prospective client calls at 8:40pm — separation matter. Lucy answers, runs the intake you configured (caller's full legal name, jurisdiction, opposing party's name for conflict check, brief description of the matter, preferred consultation time), books a consultation slot on your calendar within your stated availability, and texts you the transcript with the conflict-check fields flagged. You review and run the conflict check before the consultation begins.
A family member calls late at night — a loved one has been arrested. Lucy detects the urgency keyword you configured ("arrest," "in custody," "bail"), runs the time-sensitive intake, pages the escalation phone you set with a [URGENT] tag, and texts you the transcript with the detention facility, charge if known, and callback number. The caller hears that you'll be reaching out — not that they should call back during business hours.
A new caller asks about representation in a commercial dispute. Lucy collects the caller's full name, the opposing party or entity, and the jurisdiction — the conflict fields you configured. She tells the caller you'll confirm the consultation after a brief internal conflict review, books a tentative slot, and texts you the transcript so you or your paralegal can clear conflicts before confirming.
Hear it for yourself. Below is a demo of Lucy taking a real booking call. The flow reads as the same administrative intake she runs for a law firm — answer, ask, confirm, route.
Illustrative testimonials representing the kind of feedback we hear from firms like yours.
“Used to come back from court to a voicemail box full of intakes that had already hired someone else. Now every after-hours caller has a real consultation on my calendar by the time I open my email.”— Maria L., solo family-law attorney, Tampa, FL Illustrative
“The conflict-check questions in the intake script are exactly what my paralegal would have asked. I run them against the case-management system before I confirm — same workflow, just nothing falls through the cracks at 9pm.”— David K., partner at a three-attorney civil-litigation firm, Phoenix, AZ Illustrative
“Half my criminal-defense intakes come after an arrest at night. I needed something that paged me on those calls and just booked the consultation on the slower matters. That's exactly what this does.”— Robert S., solo criminal-defense attorney, Atlanta, GA Illustrative
You configure your intake script in the onboarding wizard. Lucy reads from that script — not a generic legal template. Each matter type carries its own intake questions, conflict-check fields, and routing logic.
What Lucy handles today:
Different matter type, different intake. For a family-law inquiry, Lucy asks about jurisdiction, opposing party, and whether children are involved. For an estate matter, she asks about the decedent and the county of probate. You pre-fill the intake questions once; Lucy follows your script on every call. Setup is one onboarding session. Most firms are live in about 10 minutes.
An honest note for multi-attorney firms. Today Lucy books into one calendar and pages one escalation number. If you run multiple attorneys with separate calendars, Lucy takes the request and texts you the transcript so you or your office manager assign it to the right attorney. Native per-attorney routing is not part of the product today.
Lucy detects the caller's language in the first sentence and answers in English or Spanish from there. Not a Google Translate hack — both are handled natively, with the same intake, the same conflict-check fields, the same booking flow.
This matters in immigration, family, and criminal-defense practices where a meaningful share of prospective clients prefer Spanish. A receptionist that stumbles the moment it hears Spanish is losing real new-client intakes every week.
Need a language you don't see? Tell us — we add languages where they matter most for your market.
Transparent pricing on the same page as the product. Monthly billing, no per-call fees, no hidden setup minimums.
Every plan includes the same Lucy: 24/7 answering, all 7 languages (English, Spanish, French, German, Russian, Mandarin, Portuguese), your full intake script and conflict-check fields, rules-based urgent-matter triage with paging, Google Calendar sync, our native scheduler, SMS confirmations, and instant transcripts.
Lucy is not a licensed attorney. She does not give legal advice, evaluate the merits of a case, predict outcomes, recommend a course of action, or tell a caller whether they have a case. The intake script is informational only.
Lucy is not a substitute for your own conflict-check process. She captures the names and entities you ask her to capture. You or your paralegal run the actual conflict check against your case-management system before the consultation is confirmed.
Lucy does not quote fees, discuss retainer amounts, or take payments. Fee conversations stay between you and the prospective client.
Lucy does not create an attorney-client relationship. An inbound intake call is not engagement. Your engagement letter and your jurisdiction's rules govern when the relationship forms.
Lucy is not a substitute for an attorney on call. If nobody is covering the escalation phone for time-sensitive matters, Lucy will still answer and capture the details — but the caller is waiting for your callback.
No. Lucy is configured for intake and scheduling only. She captures the caller's name, contact info, the nature of the matter, jurisdiction, and the conflict-check details you specify in the wizard — then books a consultation. She does not answer legal questions, evaluate the merits of a case, or quote fees.
Lucy asks the conflict-check questions you configure — typically the caller's full legal name, any opposing parties or entities mentioned, and the jurisdiction. She captures those answers in the transcript she texts you. You or your paralegal run the actual conflict check against your case management system before confirming the consultation. Lucy does not integrate directly with case-management conflict tooling today — the check stays with you.
Yes — 24/7. Most new-client calls to a solo or small firm happen outside business hours when prospects are off work and free to deal with their legal matter. Lucy answers, runs the intake you configured, and either books a consultation directly into your calendar or, for urgent matters you flag in the wizard (for example, a criminal-defense intake after an arrest), pages the escalation phone you set.
Calls are handled with discretion. Lucy treats every intake as confidential and the transcript is delivered only to the escalation phone and email you configure. Note: an inbound caller has not yet formed an attorney-client relationship with your firm during intake, and Lucy explicitly does not give legal advice. Whether and when the privilege attaches is a question for your ethics counsel based on your jurisdiction and your engagement-letter practice.
Not today. Lucy integrates with Google Calendar and our native scheduler. She does not connect to practice-management platforms such as Clio, MyCase, PracticePanther, or Smokeball. We'd rather support one integration that works well than five that don't.
Yes. Lucy detects the caller's language in the first sentence and answers natively in English or Spanish — not a translation layer. The same intake script runs in both languages once configured.
See current plans and pricing. No per-call fees, no hidden setup minimums.
You can read about Lucy or you can hear her work. The audio demo above is the same flow your callers will hear. If it sounds like the intake coordinator you'd hire if your case load justified it, the next step is 90 seconds:
This page intentionally avoids quantified savings claims and prevalence statistics until each can be sourced. The following references were considered and either used qualitatively or held back:
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